Any brand in the major Fortune 500 companies using ServiceNow will unquestionably have result-oriented prowess and is deemed the best in the business. Similarly, ServiceNow is a similar software that has become the biz and highly credited software for other organizations.
What is ServiceNow?
ServiceNow is one of the most impactful software organizations which offers a cloud-based platform for automating management workflows. The company majorly concentrates on developing IT service operations and managing the IT business.
What is So Special About ServiceNow?
The special factor of the ServiceNow platform is the seamless integration of the software with other existing tools. This subtle act of transition empowers the employees to efficiently manage customer interactivity, and team projects with the other existing advanced plugins and the app. As per the latest update, which was observed, ServiceNow has also begun to propose its own app store offering third-party tools to its existing business brands.
Significant Benefits of the Software ServiceNow
If the assistance which the software ServiceNow provides to various organizations were to be defined in a word or two then it would surely have to be under assistance back-strengthened with integration. ServiceNow is widely recognized for having the capacity to combine numerous procedures, and data resources into a cohesive platform that supports well-oiled operations and increased collaboration throughout a company.
This highlights splendidly why the renewal conversion rate is drastically at its peak of 98%. For other similar service providers, it is a fantasy to derive such a higher statistical ranking in the market out there.
As of 2022, the global cloud market was projected to be worth $490 billion. The ServiceNow market solely is expected to be approximately at least $24.8 billion by 2023 and increase to $123.2 billion by 2033, indicating a 17.4 percent CAGR.
The potential which the Global Cloud market beholds is beyond our thoughts. As per one of the reports it is believed that end of the decade 2030 will be the blooming years for the tech industry especially with the impressive growth for cloud service providers.
Let’s find now how effective ServiceNow software is, in reality, can be effective:
- Enhanced Decision-making:
ServiceNow delivers a system that is centralized data as it seamlessly blends and amalgamates the internal data from the different teams of the organization. This sequentially enables accurate analytics for the reporting leadership and stakeholders.
- Superior Integration of Systems:
With the set of intact tools and various powerful plug-ins, this drives various systems for the exchanging of data and triggers various automated actions restoring the uninterrupted flow of work across numerous pre-set applications.
- Efficient Customer Interactions:
ServiceNow is a centralized software that assists in tracking and resolving inquiries from customers, and support queries. Customers can use its service portal to utilize self-service resources, monitor their queries, and obtain pertinent data.
- Amazon Web Services: Cutting-edge – Cloud Computing
- Microsoft Azure: Excellent in Hybrid Cloud
- Google Cloud Platform: Top-of-the-line Application Deployment
- IBM Cloud: Best in Cloud-based AI
- Oracle: Finest in Databases
Industries Where ServiceNow Can Be Utilized
Corporations from numerous sectors can harness ServiceNow as a platform that accelerates digital upgradation through the automatic execution of operations.
The Most Notable Ones Are Listed Below:
- Technology, telecommunications, and media
- Financial lending services
- Utility & Energy Industry
- Healthcare and sciences of life
- Educational institutes
- Nonprofit Organization
- Retail Service Institutes
- Production Industries
- Governmental Organizations
What Are the Solutions Offered by ServiceNow?
The most vital products and services in the ServiceNow platform are as follows:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Security Operations
- Governance, Risk, and Compliance
- Customer Service Management
- HR Service Delivery
- Enterprise Asset Management
- Field Service Management
- Financial Services Operations
A List of Fortune 500 Companies Using ServiceNow:
The companies which are categorized under the Fortune 500 list are the global leaders and predominant industries tech giants. We have enlisted a group of seven Fortune companies from the list of Fortune 500 companies using ServiceNow which have witnessed a positive impact on their KPI and business growth.
| Company Name | Location | Website | Valuation in ($ Billion) |
|---|---|---|---|
| Coca Cola | Atlanta | www.coca-colacompany.com | $272.66 Billion |
| Goldman Sachs Group | New York | www.goldmansachs.com | $588.9 Billion |
| JP Morgan chase | New York | www.jpmorganchase.com | $406.78 Billion |
| Microsoft | Washington | www.microsoft.com | $2.609 Trillion |
| Morgan Stanley | New York | www.morganstanley.com | $147.6 Million |
| MGM Resorts | Nevada | www.mgmresorts.com | $42.9 Billion |
| ServiceNow | Santa Clara | ServiceNow – The world works with ServiceNow™ | $118.65 Billion |
Are you interested in getting the list of Fortune 500 Companies Using ServiceNow ?
Case Study:
The organization of the African continent (CCBA) sensed the urgency to intensify their marketing and distribution techniques at location. The business stakeholders confirmed that the overall consumption of their product was invariably low compared to other countries. Raising brand awareness and product innovation was a major concern to be answered. Following this, the establishment of an integrated flow of communication concerns was seen.\
ServiceNow forged an integration of two separate systems which were incorporated in South Africa and the rest of central Africa and CCBA with the assistance of Service Now launched contact Centre solution (Genesys) which had a Mobile app, self-service portal, knowledge management, BizFrame for asset management for CMDB and major associated notifications. The business was able to analyze the data and discover the upcoming impactful threats, also resulting in an effective flow of direct communication.
Why Do Fortune 500 Companies Use ServiceNow?
ServiceNow is one of the significant and accelerating developing organizations and has successfully dominated the ITSM Industry. Starting off in the informational technology sector, ServiceNow has constantly focused on process optimization and from provision mapping to management. We’ll begin to identify what makes this brand’s software so unique.
1. Diverse Solution Approach:
ServiceNow proses a variety of pre-set packaged solutions that are matchless and also can be modified as per the organization’s needs and requirements. Major organizations lean towards ServiceNow for its adaptability (Third party integration) which is exemplary.
2. Easier Accessibility for Sharing the Information: – ConnectChat
Transferring information is the top requirement in every organization and finding a reliable alternative at times was proven to be not up to the mark. ServiceNow resolved the crisis with the development of ConnectChat.
A quick chat option that enables the sharing of information regarding the incident would facilitate specialists to look up the underlying details and fulfill the requirement. With merely a drag-and-drop movement, work may also be easily assigned to various departments using the feature of graphical task lists.
3. Excellent Customer Service Management (CSM):
ServiceNow relies on Service charting techniques for determining the underlying reason for customer grievances, thus decreasing the overall case (ticket) volume. It offers interconnected data (engineering, field services, legal, etc.) to identify the moment the issue arises.
4. Easy to Use and Reliable:
The software blends many services in a dependable way that redefines, simplifies, and integrates them in accordance with the needs of the corporation. The minimum amount of technical configuration is required for this specific program to cement the business’s current structure.
This brings up the possibility of creating the rules for the ensuing prerequisites using one reliable platform. Additionally, it serves as a task-leading program that is as easy to use as plug-carry on-play mode.
5. Impactful Software With Zero Infrastructure Requirement:
software operates as a cloud-based platform which provides an exemption from expensive investments into the servers and additional costs shelled behind its maintenance.
ServiceNow software has the intriguing ability to analyze perilous metrics by listing them with the assistance of intuitive service to enable service availability. Apart from this it also lends a hand to scale the business across multiple networks.
It is swift- in terms of accuracy and smooth to operate fetches enormous benefits to the decision-makers and stakeholders of the major organizations enlisted under the Fortune 500 company list.
The advantages of implementing ServiceNow in practically every firm today are enormous. To be able to fulfill the corporation’s immediate and long-term business demands, ServiceNow is flexible and expandable.
Wrapping Up
The true catalysts of the contemporary digital world are productivity and effectiveness, and ServiceNow excels at delivering both. Using an integrated approach for controlling workflows, it enables enterprises to eliminate bottlenecks and expedite operations.
ServiceNow’s influence, however, extends far beyond specific enterprises. From healthcare to banking, from commerce to producing goods, and many more significant sectors in between, it has evolved into a catalyst for revolution.