The concept and the term CRM were coined in the early 1970s, but a lot has changed since 1970. CRM…
“Invention comes in many forms and at many scales. The most radical and transformative of inventions are often those that…
“There is only one boss, the customer.” – said Sam Walton, an American businessman. Mr. Walton summarized the significance of…
“The power for us is the information we have, the trust we have with our customers, and our employees’ ability…
Managing a law firm, small, mid-sized, or large, is no child’s play. The rising pile of cases, late-night calls, and…
